Shipping policy

SHIPPING POLICY

Effective Date: January 1, 2026

1. Overview

This shipping policy outlines the terms and conditions for all orders shipped from our store. By placing an order, you agree to the terms outlined below.

2. Shipping Methods and Timeframes

We offer various shipping methods including standard and expedited options
Estimated delivery times are provided at checkout but are not guaranteed
Delays may occur due to carrier issues, weather, customs, or other unforeseen circumstances
We are not responsible for delays caused by shipping carriers or third-party logistics providers
Delivery timeframes are estimates only and do not constitute a binding deadline

3. Risk of Loss and Responsibility

Risk of loss transfers to you immediately upon shipment from our warehouse
Once your package leaves our facility, we are not responsible for loss, theft, or damage
We recommend purchasing shipping insurance for high-value orders
You assume all responsibility for the package once it is in carrier possession

4. Tracking and Monitoring

All orders are shipped with tracking numbers
You are responsible for monitoring your tracking information
We are not responsible for packages left unattended at delivery addresses
Signature confirmation is available at additional cost and is at the buyer's discretion
Packages left in visible locations, porches, or mailboxes are at your own risk

5. Address Verification

You are responsible for providing an accurate shipping address at checkout
We will not be held liable for packages shipped to incorrect addresses provided by you
Address corrections after shipment may incur additional fees or delays
International orders must include complete customs information

6. Delivery Confirmation

Delivery confirmation is provided by the carrier
Marked as "delivered" does not guarantee the condition of the package upon arrival
Packages marked as delivered but not received must be investigated with the carrier first
We will cooperate with carrier investigations but are not liable for lost packages

7. Lost Packages

Report lost packages to the carrier immediately
Provide tracking number and delivery date to carrier
We will assist with carrier claims, but final responsibility rests with the shipper/carrier
Refunds for lost packages are only issued after carrier investigation concludes in buyer's favor
This process can take 30-60 days or longer

8. Damaged Packages

Inspect all packages upon arrival
Report damage to the carrier within 48 hours of delivery
Provide photos of damage and packaging to the carrier
We require photographic evidence of damage for any claim
Damage claims must be filed with the carrier, not with us
We will only issue refunds or replacements after carrier investigation is complete

9. Insurance

Shipping insurance is optional and available for an additional fee
Insurance coverage protects against loss and damage during transit
We strongly recommend insurance for orders over $100
Without insurance, we are not responsible for lost or damaged packages
Insurance claims must be filed with the insurance provider directly

10. Shipping Costs

Shipping costs are non-refundable except in cases of error by us
If we ship to the wrong address due to our error, return shipping costs are our responsibility
If you provide an incorrect address, you are responsible for any additional shipping costs
Expedited shipping options are available at additional cost with no refund if timeline is missed

11. International Shipping

International orders may be subject to customs delays
Customs duties, taxes, and fees are the responsibility of the buyer
We are not responsible for customs clearance delays
International packages may take 2-4 weeks for delivery
International packages are shipped at buyer's risk

12. Signature Confirmation

Signature confirmation is available at checkout for an additional fee
This is optional and recommended for high-value orders
Without signature confirmation, packages left unattended are at your risk
Signature confirmation does not guarantee safe delivery

13. Package Exceptions

Packages held by carriers for any reason are not our responsibility
Packages returned to sender due to delivery issues are subject to restocking fees
Buyers are responsible for following up with carriers regarding held or delayed packages
We are not liable for packages in carrier limbo

14. Return Shipping

Approved returns must be shipped via insured carrier
Return shipping costs are the responsibility of the buyer unless the return is due to our error
Packages lost during return shipping are the buyer's responsibility unless insured
We recommend signature confirmation for high-value return shipments
Items damaged during return transit will not be refunded

15. Dispute Resolution

All shipping disputes must be reported within 30 days of delivery
After 30 days, we cannot file claims with carriers
Disputes are handled on a case-by-case basis
Our decision regarding disputes is final and binding
We are not obligated to pursue claims on your behalf beyond 30 days

16. No Liability for Carrier Actions

We use reputable carriers but are not responsible for their actions
Carrier errors, delays, or mishandling are not our responsibility
Complaints about carrier service should be directed to the carrier directly
We cannot control carrier operations or performance

17. Modifications to Shipping Policy

We reserve the right to modify shipping methods and costs at any time
Changes take effect immediately and apply to all future orders
Your continued use of our store constitutes acceptance of any policy changes

18. Contact Information

All shipping inquiries must include your order number
Contact us through your Shopify store for shipping issues
Include tracking number and relevant photos with any claim
Response time: 2-3 business days

Thank you for your business!